Epson Standard 1 Year Depot Warranty
All Epson ColorWorks label printers sold in USA and Canada ship with the Epson standard 1 year depot warranty. Under the Epson depot warranty program, if there is a problem with your printer and Epson support staff cannot resolve it over the phone, then you will need to deliver or ship the Epson ColorWorks label printer to the nearest Epson service depot. As a result of this, taking into account shipping time to and from the Epson service centre, time to repair printer, it can take up to 2 weeks to get your printer back. If your business cannot be without the Epson ColorWorks printers for such a lengthy period, then you should purchase the optional Spare In the Air Upgrade Warranty with your ColorWorks printer.
Epson Spare-In-The-Air Warranty Upgrade Program
Epson Spare-In-The-Air is a solution to the dilemma of a company having no functional printer for extended periods. Typically, Epson printers have been sold with the standard Epson Depot Service Warranty. With this, if you have an Epson printer problem and Epson support staff cannot resolve the issue via phone, you must ship the Epson printer to the nearest Epson service center in the USA or Canada. Now, with the Spare-In-The-Air warranty upgrade program gets you a replacement printer within one business day with just one phone call. Yes, you return the malfunctioning printer after you receive the replacement printer from Epson. In addition, Epson covering shipping cost both ways!
Spare-In-The-Air—An Assurance and Fast Option
With the old warranty system, printer repair could take two weeks or more, depending on location and distance from the service depot when returning your repaired printer. Customers using Epson label printers to print labels daily to keep their manufacturing lines operating, were just plain out of luck. Here comes this new warranty system as an answer for businesses needing assurance that their labels will be there as needed. Think of industrial customers, bakeries producing daily goods, and others needing those labels every day. Epson now offers assurance through an upgraded warranty add-on, focused on the Epson ColorWorks label printers.
Spare-In-The-Air—Beats On-Site Repair Option
Basically, when Epson tech support cannot resolve a printer problem over the phone, they will ship a replacement printer via Express Courier service for next day delivery from their facility in California to any customer in North America. And, Epson will cover the Express freight expenses for the printer both ways. The customer receives the printer and then returns the defective printer in the same carton back to Epson. There are no customer cost consequences!
Spare-In-The-Air—A Company-Focused Cost Effective Option
Epson aims to provide “world-class service” with this program’s quick turn-around features. The Epson Spare-In-The-Air customer option can be added for up to three years at time of your printer purchase from Optimedia Labs. Once registered, Epson will mail a confirmation packet with program details.
Optimedia Labs sells the following Epson ColorWorks Label Printers with the Spare-In-The-Air Warranty Upgrade Option:
- TM-C3400 also known as the ColorWorks C3400 and SecurColor 3400
- TM-C3400LT also known as the ColorWorks C3400LT
- TM-C3500 also known as the ColorWorks C3500
- TM-C7500 also known as the ColorWorks C7500
- GP-C831 also known as the ColorWorks C831
What does Epson Spare In the Air Upgrade cost?
The Epson Spare in the air price varies for the different printers listed above. It starts at $99/year and can be purchased for up to 3 years. Spare In the Air must be purchased at time of printer purchase from Optimedia Labs