- Return Policy
Products can be returned for a full refund within 21 days of purchase and or receipt. Some conditions apply to be eligible for a refund. There are no refunds on opened packages, used products and or consumable items. Freight and handling charges are non-refundable.
We do everything possible to ensure that our customers are satisfied with their purchases at Optimedia Labs. Please examine your package closely when you receive them, prior to opening the factory sealed packing. Refund will be issued only if the product is still unopened with all the original packing material, accessories, software, and manuals. Customer must prepay shipping charges on returns and assume the risk for loss or damage during shipment. Optimedia Labs reserves the right to refuse a return if it does not meet these requirements.
Return Merchandise Authorization (RMA) Number:
For all returning products you must receive an RMA number. Please email us to get an RMA number. It takes approximately 2 business days to issue an RMA. Packages returned without an RMA number will be refused.
Please note that refunds are not available on opened packages and or used items.
The credit will be made within 7 business days of us receiving and verifying the returned merchandise.